FAQ

About Order

I don’t know how to place an order

Please place the desired item in your shopping cart, register as a user, and then place the order. After user registration please select a payment method and shipping method.

Is it possible to cancel an order?

In general it is not possible to cancel orders.

What I want is not shown on your site, can you supply to order?  ?

Yes,  We welcome only serious inquiries and requests. We have access to all accessory suppliers in Japan. It it’s still in production, we can almost certainly provide it at a competitive price. Note we also require all relevant information to obtain a quotation for you, such as manufacturer of goods, specific item you want and the chassis number for your car if applicable. Note that your budget must be realistic. Unrealistic requests will not be responded to. Please contact us to request a quotation.

About Delivery

What shipping methods are used ?

We primarily use the EMS shipment service. EMS is international insured air freight that operates in many countries throughout the world using the national Post Office service. Complete international tracking is provided by EMS and the tracking number and information is provided to you once an order has been shipped. For specially ordered larger items that are oversized for shipping via EMS we will usually offer another low priced surface courier method. You can feel free to ask us shipping method and its cost.

How much is the delivery cost ?

It depends on the weight/size of parts, shipping method and destination.

Please kindly ask us for the actual cost.

When will my shipment arrive?

Normally it takes about 5 to 10 business days by air.
Actual delivery time will vary depending on location and transport conditions..

About Payment

Can I pay by credit card?

No, we accept Bank Transfer, Paypal and Bitcoin.

About  “My Account”

What is “My Account?”

This allows you to view your order history and edit your delivery or password information.

I forgot my password and I’m unable to log in.

We are unable to view a customer’s password or personal information, so please reset your password